Gaming Is Entertainment — Keep It That Way
At daubet, we take a firm position: responsible gaming is not an afterthought or a regulatory box to tick. It is a foundational part of how we operate. Every Indonesian player who joins our platform — whether they enjoy sports betting on BRI Liga 1, live casino tables powered by Evolution Gaming, or slot gacor (high-payout slot games) from Pragmatic Play — deserves an environment that is fair, transparent, and designed to keep play within healthy limits.
We recognize that for a small number of players, gambling can shift from a leisure activity into a habit that causes genuine harm. Our responsible gaming tools, monitoring systems, and support resources exist specifically to help players identify warning signs early and take action before problems escalate. We also apply strict controls at the platform level — including mandatory age verification, automated spend-monitoring, and proactive player outreach — to protect our community.
This page explains the full range of tools available to you, the warning signs of problem gambling to watch for, and the channels through which you can reach our support team or external help organizations at any time. All our support agents are fluent in Indonesian and are available 24 hours a day, every day of the year.
Important Reminder: Gambling should never be used as a way to recover financial losses, pay debts, or generate income. Each bet is independent of the last — past outcomes have no influence on future results. If you find yourself gambling to recoup losses, please use our self-exclusion or time-out tools immediately and reach out to our support team.
daubet enforces a strict minimum age of 21 for all players. Age verification (KYC) is mandatory before any deposit or withdrawal can be processed. Any account found to belong to a person under 21 will be immediately suspended and all funds held in the account will be returned to the source payment method after a compliance review.
Every game on the daubet platform — from live football odds to RNG slots — is operated using certified random number generators and independently audited for fairness. No outcome can be manipulated, and the house edge is clearly disclosed for each game category.
Our dedicated responsible gaming support line is staffed around the clock by Indonesian-speaking agents trained in problem gambling first-response. You do not need to wait for business hours — help is always available via live chat or email.
Recognizing Problem Gambling
Problem gambling rarely appears overnight — it tends to develop gradually. The earlier warning signs are recognized, the easier it is to take corrective action. Ask yourself honestly whether any of the following patterns apply to you.
Chasing Losses
You increase your bet sizes or session frequency after losing, with the intention of winning back what you lost in the same or next session.
Losing Track of Time
You frequently spend longer on the platform than you intended, losing awareness of how much time has passed during a session.
Betting Beyond Your Means
You are using money set aside for living expenses, rent, food, or bill payments to fund your gambling activity.
Hiding Your Gambling
You feel the need to conceal the amount of time or money you spend gambling from family members, close friends, or your partner.
Preoccupation With Gambling
You find yourself thinking about gambling frequently throughout the day — planning future bets, reliving past sessions, or looking for ways to get more money to play with.
Emotional Distress
Losing bets leads to significant anxiety, irritability, depression, or mood swings that affect your daily life, relationships, or work performance.
Failed Attempts to Stop
You have tried to cut down or stop gambling on multiple occasions but found that you could not follow through, even when you genuinely wanted to.
Borrowing to Gamble
You have borrowed money from friends, family, or financial institutions specifically to fund gambling sessions, or sold possessions to raise funds for betting.
If two or more of the patterns above resonate with your current experience, we strongly encourage you to use daubet's self-exclusion or time-out tools immediately — details are in the next section. You can also contact our responsible gaming support team at any time via live chat or by emailing [email protected] with the subject line "Responsible Gaming Help".
Take Control of Your Play
daubet provides a comprehensive suite of player-controlled tools that allow you to set firm boundaries on your gambling activity. These tools are available directly from your account settings and take effect immediately upon activation. Our support team can also apply any of these controls on your behalf if you prefer to request them via live chat or email.
How Limits Are Applied
| Tool | Takes Effect | Change / Cancel | Notes |
|---|---|---|---|
| Deposit Limit (reduction) | Immediately | 7-day cooling-off to increase | Protects against impulse spending during losing runs |
| Loss Limit | Immediately | 7-day cooling-off to increase | Resets at midnight WIB (UTC+7) at the start of each period |
| Session Time Limit | Next login session | Adjustable at any time | On-screen alert 5 minutes before session ends |
| Time-Out (Cool-Off) | Immediately | Cannot be cancelled early | Available in durations: 24h, 48h, 1w, 2w, 1m |
| Self-Exclusion | Immediately | Minimum 6 months; permanent option available | All marketing communications cease; re-registration blocked |
| Wagering Limit | Immediately | 7-day cooling-off to increase | Applies to all bet types including live in-play markets |
A Quick Personal Check-In
The following questions are adapted from internationally recognized problem gambling screening tools. Answer honestly — this is for your benefit only. If you answer "Yes" to three or more questions, we recommend activating a time-out or contacting our responsible gaming team immediately.
- Have you ever placed larger bets than you originally intended because you were trying to win back money you had lost?
- Have you borrowed money, sold items, or used money earmarked for essentials (rent, food, bills) to fund gambling in the past three months?
- Has a family member, friend, or colleague ever expressed concern about the amount of time or money you spend gambling?
- Have you felt anxious, restless, or irritable when attempting to cut down or stop gambling, even temporarily?
- Have you tried — and failed — to set a firm limit on your gambling activity, or found yourself exceeding limits you set for yourself?
- Do you find yourself thinking about gambling (planning bets, reliving sessions, looking for ways to fund more play) when you are away from the platform?
- Has gambling negatively affected your relationships, job performance, academic work, or mental health at any point in the past year?
- Have you concealed or minimized the extent of your gambling activity from someone close to you because you anticipated their disapproval?
What daubet Does to Protect You
Beyond the tools you control yourself, daubet operates a range of platform-level safeguards and policies that are applied automatically to every player account.
Contact Our Responsible Gaming Team
If you are concerned about your own gambling or the gambling behavior of someone close to you, please do not hesitate to reach out. Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week, in both English and Indonesian. All conversations are treated with complete confidentiality and without judgment.
To activate a self-exclusion, deposit limit, or time-out by request — rather than through your account settings — simply contact us via any of the channels below and our team will apply the restriction to your account immediately.
Reach Us Anytime
Our responsible gaming support line operates 24/7, every day of the year — including during Indonesian public holidays such as Idul Fitri, Idul Adha, Nyepi, and Christmas. No appointment is needed.
Professional Help Is Available
daubet fully supports players seeking guidance from independent professional organizations. The following bodies provide free, confidential counseling and support services for individuals and families affected by problem gambling. We encourage you to reach out to them in addition to — or instead of — our own support team.
A global fellowship of men and women who share their experience, strength, and hope with each other to solve their common gambling problem. Meetings are available in multiple languages and online formats for players in Jakarta, Surabaya, Bandung, Bali, and other Indonesian cities.
Many countries operate 24/7 helplines staffed by certified counselors trained in problem gambling intervention. We strongly recommend searching for the helpline service active in your region. These services are free, confidential, and do not require you to identify yourself.
Problem gambling is recognized internationally as a behavioral health condition. Licensed psychologists and psychiatrists in Indonesia's major cities — Jakarta, Surabaya, Bandung, Medan, Yogyakarta — offer specialist treatment programs. Your general practitioner (GP) can provide a referral.
If someone you care about has a gambling problem, you do not have to face it alone. Gam-Anon and similar family support organizations provide structured programs and peer support groups specifically for the partners, parents, and children of problem gamblers.